Most people running events are not running them alone. Somebody is at the door with a scanner, somebody is behind reports before the show, somebody handles the money after. BrightStar's account team access lets you add each of these people once, at the account level, instead of granting them access to every event separately. You invite someone by their email address, choose what they're allowed to do, and that access follows them across the events on your account — not just the one you happened to be looking at when you set it up.
Why access lives at the account level
If you run more than one event, granting access one event at a time creates two problems. First, it's repetitive — you'd be re-adding the same volunteer or the same box office lead every time you launch something new. Second, it's easy to lose track of who still has access to something that ended months ago, because there's no single place holding the whole picture. Setting access at the account level solves both: the person is added once, and what they can do is defined in one place you can look at and change later, rather than scattered across every event they've ever touched.
What roles and permissions actually cover
Underneath every role sits the same list of permissions, and the role is just a preset over that list. Some permissions are about a single event — viewing it, editing it, scanning at the door, selling at the box office. Others are about information — reading reports, seeing customer contact details, seeing financial figures. And a few are about the account itself — creating events, running marketing, managing the team, handling billing. BrightStar's presets range from an admin who has all of it, down to a viewer who can only look, and a custom option exists for the person who doesn't fit either end.
How to add someone to your team
Adding a person and setting what they can do happens in the same short flow:
- 1Invite them from your account settings using their email address.
- 2Choose the role that matches what they'll be doing — or build a custom set of permissions from the full list if none of the presets fits.
- 3Wait for them to sign in to BrightStar with that email; their access takes effect at that point, so it can be waiting for someone who doesn't have an account yet.
Why financial figures get their own permission
Reading reports, seeing customer contact details, and seeing financial figures are three separate permissions in BrightStar, not one bundle. That separation exists because the people who need one of them often don't need the others. Someone tracking attendance for marketing purposes needs the numbers coming through, not the revenue behind them. Someone at the door checking people in needs to confirm a name against a ticket, not see what that person paid or how to reach them afterward. Splitting these apart means you can hand someone exactly the visibility their role calls for, and nothing past it.