The Brand Ambassador programme is BrightStar's way of paying you for growing the platform itself, not for selling tickets to one event. You invite another organizer onto BrightStar — maybe a retreat centre you trust, a sound healer who keeps outgrowing their old ticketing tool, a kirtan host you've shared a stage with — and once they start selling tickets, you earn a share of what BrightStar itself earns from those sales. That's a different relationship than a one-time finder's fee. As long as the organizer you referred keeps running events and selling tickets, your share keeps coming in alongside theirs, event after event, without you having to do anything further to earn it.
What you actually earn from a referral
Your share is 20% of the platform fee BrightStar makes on the referred organizer's ticket sales — not 20% of their ticket revenue, and not a cut of what buyers pay at the door. It comes out of BrightStar's own fee, which is the key thing that makes the arrangement sustainable for everyone involved: the organizer you referred pays exactly what any other organizer on their tier pays, with no surcharge added because you happened to bring them in. There is nothing quietly passed on to them, and nothing that changes for the people buying tickets at their events. This is also why the earning is ongoing rather than a single payout — it rides along with every sale that generates a platform fee for as long as that organizer keeps selling.
How the platform fee decides your share
Because your share is a percentage of BrightStar's platform fee, what you actually earn depends on which tier the referred organizer chose for a given event. Seva is free to run, so a Seva event generates no platform fee at all — and 20% of nothing is nothing. Elevate charges $0.89 plus 1.85% per ticket, and your share is 20% of that amount, ticket by ticket. If the organizer you referred runs some events on Seva and others on Elevate, your earnings will simply follow whichever tier is generating a fee. There's also a detail worth knowing if the organizer you referred sells as part of a larger event with other organizers involved, like a shared festival gate: the platform fee is split per organizer first, and your 20% is calculated only on the portion belonging to the organizer you referred, not on the whole basket of tickets sold that day.
When and how your earning gets counted
Your ambassador earning is worked out inside the live payment flow, right at the moment the referred organizer's sale is confirmed — a ticket bought at a retreat check-in, a kirtan door, a festival gate, wherever the transaction happens. BrightStar uses the referral record that links that organizer to you to attribute the earning automatically. There's no claim form to submit and no monthly reconciliation cycle where a sale could quietly fail to get matched to you. The trade-off is that the programme is built to reward genuinely new organizers joining through you, so referral activity is monitored, and patterns that look unusual get flagged for review rather than simply paid out.
Where to find your side of it
Your BrightStar dashboard has an ambassador area that shows the organizers you've referred and what they've earned you, along with its own settings. It sits next to separate pages for the referrals you've sent and the ones you've received, giving you one place to see who you brought onto the platform and what that relationship has produced over time. This is kept deliberately apart from the commissions you earn promoting individual events — the two are tracked in different places because they're funded differently, one from BrightStar's own fee and the other from an organizer's ticket revenue.